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How we handle your privacy data

DANA, OVO, GoPay, and QRIS activity sits inside one account trail here, and our privacy policy explains what we store, why we keep it, and how you can…

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bolaunion How we handle your privacy data
CONTACT PATHS

Ways to reach our privacy desk

If you are in Yogyakarta or elsewhere in Indonesia, live chat from the account menu is the fastest path for privacy questions, while email gives you a written thread for later reference.

Live chat Open live chat from the account menu when you want a quick answer about your stored data, a correction request, or a copy of your account trail. It is the fastest route during 09:00-18:00 WIB.
Email Send your request to [email protected] if you want a written record. Include your registered email, the account name you use, and the exact change or question so we can match it to the right file.
Privacy form After login, open Help > Privacy request to ask for a correction, a data copy, or a deletion request where local law permits it. The form routes straight to the same team that handles account checks.
SECURITY AND STORAGE

Data handling, cookies, and retention

You stay in control of the data trail around your account, cookies, and payment records.

Data use

We use your account name, contact details, and wallet rail to create access, reconcile deposits, and verify withdrawals. We do not ask for extra fields unless a request or a legal check needs them.

Cookies and sessions

Cookies keep you signed in on mobile or desktop and remember language and session state. You can clear them in Chrome, Safari, or Firefox, then log in again from the account page.

Device security

If you use a shared phone, our session timeout and logout control help you end access from the menu. We also record device type and browser version to spot unusual sign-ins.

Retention

We keep account and transaction records only as long as needed for service checks, dispute handling, or local legal duties. When the retention period ends, we archive or remove the data we no longer need.

Requests and edits

You can ask us to correct your name, phone number, or email by contacting support from your registered address. We confirm the request before making changes, so the record stays tied to you.

Payment trail

DANA, OVO, GoPay, and QRIS references may appear in our logs for reconciliation and fraud checks. Those records stay inside the account trail and are shared only with processors or authorities when required.

Privacy questions people ask most

These are the questions we hear most about account data, cookies, and request handling. We keep the answers short so you can check the exact step, send the right details, and know when a request needs local-law confirmation. The same approach applies whether you open the site on mobile or desktop, and whether you are checking login history, a payment trail, or a correction request.

We collect the details needed to create and secure your account: name, contact method, login history, and the wallet rail you choose. If you add documents for verification, we use them only for that request and related checks.

Yes, we keep the rail name, time, amount, and status inside your account trail so deposits and withdrawals can be matched correctly. We do not store more payment detail than the process needs.

Cookies remember your session, language, and device so you do not need to log in again on every page. You can clear them in your browser settings and start a fresh session the next time you open the site.

Send the request from your registered email or open the privacy form after login. Tell us which field is wrong, such as name, phone number, or email, and we will confirm before we edit the record.

We keep records while your account is active and for the period needed to settle access, payment, or legal checks. After that period ends, we remove or archive what we no longer need to keep.

Use live chat for the fastest reply, email [email protected] for a written thread, or submit the privacy form from your account menu. Each path routes to the same team, so your request stays consistent.

No. Access depends on local law and is available only where local law permits. If your region is not eligible, the login page will not be offered there, and we will not ask you to proceed.

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